Privacy Policy | Floorwise

1. Who we are

Floorwise NZ ("we", "us", "our") operates the website floorwise.co.nz and related services. We are committed to protecting the privacy of anyone who interacts with us in accordance with the New Zealand Privacy Act 2020.

2. What information we collect

Contact details — name, email address, phone number
Business details — company name, city, GST/tax number (for trade accounts)
Quote and enquiry details — flooring preferences, room measurements, project details you submit
Account credentials — hashed password (we never store plain-text passwords)
Usage data — pages visited, browser type, referring URLs, via cookies and analytics

3. How we use your information

To respond to quote requests and product enquiries
To manage your trade or agent account
To send order confirmations and service-related communications
To improve our website and services
To comply with legal obligations

We do not sell, rent or trade your personal information to third parties for marketing purposes.

4. Sharing your information

We may share your information with:

Service providers — hosting, email delivery, analytics (under data processing agreements)
Xero — our accounting platform, where relevant for invoicing trade customers
Legal or regulatory authorities — when required by law

5. Cookies

We use cookies and similar technologies to operate the website and understand how it is used. For full details, see our Cookie Policy.

6. Data retention

We retain personal information only as long as necessary to fulfil the purpose for which it was collected, or as required by law. Account data is held for the duration of the account relationship and a reasonable period afterwards.

7. Your rights

Under the NZ Privacy Act 2020, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Ask us to delete your information (subject to legal retention requirements)
Complain to the Office of the Privacy Commissioner

To exercise any of these rights, contact us at info@floorwise.co.nz.

8. Security

We take reasonable steps to protect personal information from loss, unauthorised access, use, modification or disclosure. Passwords are stored using industry-standard hashing (bcrypt). Our website is served over HTTPS.

9. Changes to this policy

We may update this policy from time to time. Material changes will be communicated via our website. Continued use of our services after changes constitutes acceptance.

10. Contact

Questions about this policy? Reach us at info@floorwise.co.nz or via our contact page.